CRM system development tailored to your business
Thirdlinks develops CRM systems for businesses in Norway. A CRM keeps customers, contacts, sales and follow-up in one place, so everyone in the business sees the same information.
CRM stands for customer relationship management. A CRM system shows who your customers are, what you have discussed with them and what happens next.
Many small businesses follow up customers in email, spreadsheets and notebooks. That works until a quote is forgotten, or nobody knows who last spoke to the customer.
We build CRM systems that fit the way you work, instead of you adapting to a large standard product. The system can connect to your website and the other systems you use.
When does a business need a CRM system?
- Customer information is scattered across email, spreadsheets and phones.
- Quotes and enquiries are not followed up in time.
- Nobody can see where each customer is in the sales process.
- When someone leaves or is off sick, the history goes with them.
- Standard products have many features you never use, and lack the ones you need.
What can a CRM from Thirdlinks include?
Customers and contacts
One register of companies, people and history, with search and filters.
Sales and quotes
An overview of opportunities and quotes, with status, value and next step.
Tasks and reminders
Follow-up with deadlines, so it is clear who does what, and when.
Enquiries from your website
Forms on your website can send enquiries straight into the CRM, so nobody has to type them in again.
Roles and permissions
Each person sees and edits what they should, and important changes can be logged.
Reports
Simple overviews of sales, activity and customers, without building them by hand.
Who is a custom CRM for?
- Small businesses that have outgrown spreadsheets and email
- Service businesses that follow up many customers and appointments
- Businesses that sell through quotes and want a better view of their pipeline
- Businesses with their own ways of working that standard products do not support
How do we develop a CRM system?
Step 1: We map sales and follow-up
We start with how you win customers today, how they are followed up and what information your team needs.
Step 2: We build a first version
The first version covers the essentials, such as customers, contacts and tasks.
Step 3: We test with the people who use it
The people who will use the system test it along the way. Anything awkward gets fixed before delivery.
Step 4: We deliver and keep building
After delivery we can add new features, reports and connections as your needs grow.
Questions about CRM systems
What is a CRM system?
A CRM system is a tool for managing customer relationships. It keeps information about customers, contacts, sales and follow-up in one place, so everyone in the business sees the same history.
Does a small business need a CRM?
Often, once you follow up more customers than you can keep in your head. A simple CRM can replace spreadsheets and give you a better overview without much extra admin.
Why not just buy a ready-made CRM?
A ready-made CRM is often the right choice. A custom CRM pays off when your business has its own way of working, needs connections to its own systems or pays for many features it does not use.
Can we move our customers over from spreadsheets or another system?
We look at your data when we map your needs. If your customers are in spreadsheets or in a system that can export data, they can usually be imported into the new CRM.
How much does a custom CRM cost?
It depends on how many features and connections the system needs. After mapping your needs, you get a written quote with scope and price before work starts.
Want a clearer view of your customers?
Tell us how you follow up customers today, and we will suggest what a CRM could look like for you.