Questions and answers about websites, apps and software
Answers to common questions about pricing, process, ownership, support and working together. Thirdlinks is an IT and software development company in Oslo, Norway, that builds websites, custom software and business systems for companies and individuals.
Pricing and quotes
What do your websites cost?
A website from Thirdlinks costs from €299. That is a one-off price for building a simple website. More pages, features, integrations and anything else cost extra, and the price is set out in the quote you receive before we start.
How much does custom software or a business system cost?
It depends on what the solution needs to do, so there is no fixed price. We start by mapping your needs. You then receive a written quote with scope, price and timeline before any work begins.
Do your prices include VAT?
Thirdlinks is run by Thirdlinks Spyros, which is not registered for VAT in Norway. We therefore do not charge VAT, and the price you are quoted is the total price.
How long is a quote valid, and when do I pay?
A quote is valid for 30 days unless it says otherwise. Invoices are due 14 days from the invoice date. On larger projects we may invoice an advance or instalments tied to agreed milestones.
Process and timelines
How does a project with Thirdlinks work?
We work in five steps: discovery, planning, development, testing and delivery. You get a quote with scope, price and timeline before development starts, and you see the solution along the way, so you can give feedback before it goes live.
How long does it take to build a website?
It depends on the number of pages, the content and the features. A simple website with a few pages is quicker than one with booking, logins or integrations. You get a timeline in the quote before we start, and the delivery follows it.
What do you need from us during the project?
We need content such as text and images, access to the systems the solution will connect to, and feedback within a reasonable time. If these arrive later than agreed, delivery may be delayed.
What if we want to change something along the way?
That is fine. Changes outside the agreed scope are handled as a change order. We confirm in writing what the change means for price and timeline before we make it.
Technology and ownership
Who owns the solution once it is delivered?
Once everything is paid, you receive the rights of use agreed in the quote. Thirdlinks keeps the rights to general methods and reusable components developed independently of your project. On larger projects, a separate written agreement can set out ownership.
Can you connect the solution to the systems we already use?
Often, yes. Many systems have an API that lets data move between them automatically. During discovery we check what your systems support and what it takes to connect them.
Can we start with a simple version and build on it later?
Yes. It often makes sense to start with what saves the most time and add more once the first version is in use. You benefit from the solution sooner, and the next step builds on real day-to-day experience.
Support and maintenance
Do you offer hosting and maintenance after launch?
Yes. Hosting, maintenance and support are provided as ongoing services and invoiced periodically. What is included is set out in the quote or agreement.
Can we cancel a maintenance agreement?
Yes. Either party can cancel a hosting or maintenance subscription with one month’s written notice, effective at the end of a month, unless otherwise agreed.
What happens if something does not work as agreed?
Let us know in writing as soon as you notice the problem. We fix documented defects within a reasonable time, at no extra cost.
Can you redesign an existing website?
Yes. We first look at what works today and keep the content and structure worth keeping. If you would like a starting point first, you can request a free review of your website on our contact page.
Working together
Who does Thirdlinks build solutions for?
Thirdlinks builds digital solutions for businesses and individuals, from simple websites to large custom systems. We are based in Oslo. The aim is to save you time, cut manual work and make day-to-day operations simpler.
How do we get started?
Send a project request, call us on +47 411 51 927 or book a call on our contact page. The first conversation is free and without obligation. Afterwards you get a proposal for the next step.
How quickly do you reply?
We reply as soon as we can, usually within one business day. If it is urgent, call us on +47 411 51 927.
Can you review our current website?
Yes. Send us the address of your website and you get a short review of design, speed and conversion within two business days, with no obligation. The review is free.
What happens to the details we send you?
We only use them to reply to your enquiry and follow up on any work together. Enquiries are deleted 24 months after our last contact unless you have become a client. The privacy policy has the details.
Operra or custom
What is Operra?
Operra is a ready-made system for staff scheduling, time tracking, health and safety, checklists, and staff and document management. Thirdlinks developed Operra and runs it. You can find it at operra.no.
When should we choose Operra, and when a custom solution?
Choose Operra if you need scheduling and staff management that works straight away, without a development project of your own. Choose a custom solution if your workflow is so specific that a ready-made system does not fit, or if many of your own systems need to be connected.
Do your sales terms apply to Operra?
No. Operra has its own subscription terms at operra.no. The Thirdlinks sales terms cover development projects, hosting and maintenance.
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